Our policy lasts 14 days. If 14 days have gone from the day the order was received, unfortunately, we can’t offer you an exchange.
Since you make an order and accept responsibility, please make sure you choose the correct size, model and type.
We do ship items for free, but in case of an exchange, we charge fees for shipping.
NO “REFUNDS & NO RETURNS”
Returns will not be accepted. Items will be double-checked and erroneous or defective items will not be delivered. *Disputes can only be opened up to 5 days after the customer received the order.
NOTE: We process a full refund only if we send an item as it was not described, wrong size/color, or model. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refund will be credited in 15-20 days, depends on the bank.
We exchange only the model you ordered (if available) if the size is smaller or bigger. We can not change it to another model. In case if we have it in our stock.
Exchange is only possible when we receive the package.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sometimes it happens, that we are not able to exchange your item, in this case, we offer you good discounts/gifts for your next purchases.
You will be responsible for paying for your own shipping costs for exchanging your item. For some countries, we charge extra fees for shipping an exchanged product.
Depending on where you live, it may take some time (up to 15-25 days) for your exchanged product, to reach you.
Consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Out of stock:
Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed.
Please do drop us an email at firstname.lastname@example.org as soon as possible if you’d like to cancel an order that you have just made.
Canceling an order after we send a package is not possible. In that case, we do not offer refunds/returns.
Please contact customer support if additional information is required email@example.com