Free delivery – On all orders 

How can we help you? 

Please have a look at our frequently asked questions.

FAQs

Shopping on Aysotiman.com

How do I make Purchase?
We currently accept payments via Credit/Debit cards, but you can also pay with your PayPal!

a. Click on an item to view all the available details.

b. Select the details (if any), and click on ‘Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.

c. Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.

d. Pay via your Credit/Debit cards or Paypal, you’re done!

How does your website sizing works?.
The site works with EU/US sizes. The best scenario is that you type in your measurements so we can deliver you the most suitable size for you. In every product info, you have a size guide so you can check and determine your EU/US size based on your weight and height.
Do you accept returns?
Unfortunately, returns are not acceptable out of Turkey since the custom and shipping expenses are high. If the erroneous or defective item is delivered, the item can be returned if you confirm to bear custom and shipping costs. For any other reason, returns will not be accepted. Items will be double-checked and erroneous or defective items will not be delivered. If an item does not fit, please email us within 14 days of receipt. We will unfortunately not be able to allow exchanges if contacted after 14 days of receiving an order. We pride ourselves on providing accurate measurements (with an allowance of 1-3cm) for all our products. If you receive an item and it does not fit, we allow exchanges for the correct size, but if you would like to be issued store credit/exchange for a different item, please note shipping costs to us will have to be borne on your end. We’re a small business and we keep all unsold products – so we hope to gain your understanding 🙂

Shipping & Tracking

How much is shipping to my country?

Standard Shipping is Free worldwide for all orders, prices of items include shipping fees, there are no additional costs when you pay.

Please check: Shipping & Delivery Policy

How to track my order?

All shipped orders can be tracked at :

Order tracking page, or 17track.net

with the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.

When my order will be shipped?
For each order, items will usually be shipped within two-five working days. Usually, it takes less, but we just want to be safe. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week, and you won’t be disappointed. Also if you choose expedited shipping we will process & ship your orders in 12-24 hours by express mail.